Refund policy

Each piece is handcrafted to order and made with exceptional care - for this reason all sales are final. We do not offer exchanges. If you have any questions about a piece before purchasing, we're always happy to help. Please reach out to us at info@livadiastudio.com before placing your order.

Custom and bespoke pieces are non-refundable under any circumstances. Once a deposit has been paid and production has begun, we are unable to offer refunds or cancellations.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We only offer refunds in the event that an item arrives damaged or incorrect. If this applies to your order, please contact us at info@livadiastudio.com within 48 hours of receiving your item with photographic evidence of the damage or error. Once we have reviewed your claim, we will notify you whether a refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@livadiastudio.com.