RETURNS & REFUNDS

Due to the handcrafted nature of Livadia pieces, all sales are final unless otherwise required by applicable law. We do not offer exchanges.

If you have any questions about a piece before purchasing, we're always happy to help. Please contact us at info@livadiastudio.com before placing your order.

Custom and Bespoke Pieces

Custom, personalised and bespoke pieces are non-refundable and cannot be exchanged, except where required by applicable law. Once a deposit has been paid and production has begun, orders cannot be cancelled or changed.

Damages and Issues

Please inspect your order upon receipt and contact us promptly if your item is defective, damaged or incorrect so that we can evaluate the issue and make it right.

If an item arrives damaged, defective or incorrect, please contact us at info@livadiastudio.com and include photographs where appropriate.

UK & European Union Cancellation Rights

Notwithstanding the above, customers in the United Kingdom and European Union are entitled to any cancellation and return rights provided by applicable consumer law.

For eligible online purchases, this generally includes the right to cancel an order within 14 days of receiving it, without providing a reason.

To exercise this right, please contact us at info@livadiastudio.com within the applicable cancellation period.

Returned items must be returned in the condition in which they were received. Customers may inspect an item as they would in a shop, but items should not be worn or used beyond what is reasonably necessary to inspect them and should be returned with their original packaging.

Customers are responsible for the cost of return shipping for change-of-mind returns. We strongly recommend using a tracked and fully insured shipping service, as Livadia cannot be responsible for returned items until they are received by us.

Certain goods, including pieces made to the customer's specifications or clearly personalised, may be excluded from these cancellation rights where permitted by applicable law.

If an item is defective, damaged or incorrect, please contact us before returning it. Where required by applicable law, Livadia will cover the cost of returning such items.

Refunds

Outside any cancellation or return rights required by applicable law, refunds are only offered where an item is damaged, defective or incorrect.

Once we have received and inspected an eligible return, we will notify you of the outcome. If a refund is approved, it will be issued to your original payment method within 10 business days.

Where required by applicable law, any standard outbound delivery charge eligible for reimbursement will also be refunded. Additional costs resulting from the customer's choice of an upgraded or expedited delivery service are not refundable beyond the cost of standard delivery.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@livadiastudio.com.